Welcome to Tokti.AI! This Privacy Policy outlines how we handle your personal information when you visit our website or make a purchase.

If you have any questions or concerns about our privacy practices or would like to file a complaint, please reach out to us via email at hello@tokti.ai.

Collection of Personal Information

When you browse our website, we collect certain information about your device, interactions with the site, and data needed to process your purchases. If you contact us for customer support, we may also gather additional information. In this Privacy Policy, we refer to any identifiable information about an individual as "Personal Information." Below, you'll find more details on the Personal Information we collect and the reasons for collection.

Device Information

Purpose: We collect this information to ensure accurate loading of our website and to analyze site usage for optimization.
Source: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access our website.
Disclosure: Shared with and/or collected by our payment processor, Stripe and support chat LiveChat.
Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the website.

Order Information

Purpose: We collect this information to fulfill our contractual obligations, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and send you relevant information or advertisements based on your preferences.
Source: Directly collected from you.
Collected directly from our payment processor, Stripe.

Personal Information collected: Name, billing address, payment information (including credit card numbers), email address, and phone number.

Customer Support Chat

Purpose: We collect this information to provide customer support.
Source: Directly collected from you.
Disclosure: This information is collected directly by our support provider LiveChat.

Minors

Our website is not intended for individuals under the age of 13, and we do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the address provided above to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers who assist us in delivering our services and fulfilling our contractual obligations. For example:

We use Stripe as our online store platform. You can learn more about how Stripe uses your Personal Information for credit card transactions.

<link>https://stripe.com/privacy#:~:text=We%20use%20Personal%20Data%20about,reduce%20fraud%20and%20enhance%20security</link>

We use LiveChat as our chat support widget.

<link>https://www.livechat.com/help/privacy-and-security/</link>

We may disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests for information, or protect our rights.
WE do NOT otherwise disclose, store, share or sell any of your personal information.

Use of Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and promotions.

CCPA

If you are a California resident, you have certain rights regarding your Personal Information, such as the right to access, port, correct, update, or delete it. To exercise these rights, please contact us using the contact information provided above. If you wish to authorize someone else to act on your behalf, please inform us at the same address.

A cookie is a small file downloaded to your computer or device when you visit our website. We use various types of cookies, including functional, performance, and social media or content cookies. Cookies enhance your browsing experience by remembering your actions and preferences (such as login and region selection), eliminating the need to re-enter this information during subsequent visits. Cookies also provide insights into how people use our website, including whether they are first-time or frequent visitors.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Questions/Complaints

If you have any questions or complaints, please contact us via email at helpme@tokti.ai.

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